Privacy Policy

Privacy Policy

Effective Date: 02/06/2026

True Temp Freight LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when interacting with our website and services.

This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

We collect information necessary to evaluate and onboard carriers, including:

Business Information

Legal company name and DBA
MC and DOT numbers
Tax identification number (EIN)
Authority and operational history

Contact Information

Names, phone numbers, and email addresses
Dispatch and billing contacts

Operational Information

Equipment types
Service regions and lanes
Driver and fleet details

Compliance & Documentation

W-9 forms
Certificates of insurance
Operating authority documentation

Technical Information

IP address and browser data (collected automatically through website tools)

2. How We Use Your Information

We use the information collected to:

Evaluate carrier eligibility and compliance
Communicate regarding load opportunities and onboarding status
Verify insurance, authority, and operational qualifications
Maintain internal records of approved carriers
Improve our services and operations

We do not sell your personal or business information.

3. How Information Is Collected

Information is collected through:

Website forms (including secure third-party form providers such as Jotform)
Email and phone communications
Standard website technologies (cookies, analytics tools)

4. Data Sharing and Disclosure

We may share information only when necessary to operate our business, including:

With shippers or partners for load coordination (limited operational details only)
With compliance verification services
When required by law or regulatory authorities

We do not share sensitive documents (such as W-9 forms) for marketing purposes.

5. Data Security

We take reasonable administrative and technical measures to protect your information, including:

Secure form submission methods (SSL encryption)
Restricted access to sensitive data
Use of reputable third-party service providers

However, no system can be guaranteed 100% secure, and submission of information is at your own risk.

6. Data Retention

We retain information:

For as long as necessary to evaluate, onboard, and maintain carrier relationships
As required for legal, regulatory, or business purposes

You may request deletion of your information, subject to legal obligations.

7. Your Rights

You may request to:

Access the information we have collected
Correct inaccurate information
Request deletion of your data (where permitted by law)

To make a request, contact us using the information below.

8. Third-Party Services

We may use third-party platforms, including D & B, to collect and process information. These providers have their own privacy policies governing how data is handled.

We recommend reviewing their policies for additional details.

9. Cookies and Tracking

Our website may use cookies or similar technologies to improve user experience and analyze traffic. You may adjust your browser settings to refuse cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

True Temp Freight LLC
Email: lisa@truetempfreight.com
Phone: (906) 201-7022

By using our website and submitting your information, you acknowledge and agree to this Privacy Policy.